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Woodglut allows you to access certain premium features or content in exchange for a one-time fee, as applicable to the relevant features or content (collectively, each a “Paid Service” and collectively the "Paid Services"). The Paid Services include Woodglut rentals & purchases, paid subscriptions, feature-based subscriptions and other Woodglut services which may be offered by Woodglut in the future. Your transactions and any other use of the Paid Services are subject to these Woodglut Paid Service Terms of Service ("Paid Service Terms").
1. Your Acceptance
By using a Paid Service, you signify your agreement to (1) these Paid Service Terms; and (2) Woodglut's Terms of Service, Privacy Notice, and Community Guidelines applicable to your geographic location, and all other terms and conditions that generally apply to the Woodglut website. Nexus Tablet Users are subject to the following additional terms. We’ll refer to these documents together as the “Terms”. Please read the Terms carefully. If you do not understand the Terms, or do not accept any part of them, then you may not use the Paid Services.
Each time you place an order for a Paid Service (including when you order individual subscriptions or items of content), you enter into a separate contract for services on these Terms. When you complete a purchase, you signify that you wish to enter into a binding contract for the provision of the applicable Paid Services.
2. Payment, Refund and Cancellation Policy
Payment: Woodglut accepts payment via the current payment method indicated prior to purchase, which may include Google Payments and any other form of payment that we make available to you from time to time. You must have a valid accepted form of payment on file in order to purchase Paid Services or participate in free trial offers or other free offers related to the Paid Services. You agree to abide by any relevant Terms of Service or other legal agreement (including without limitation the Google Payments Terms of Service), whether with Woodglut , Google or a third party, that governs your use of a given payment processing method. Prices for any Paid Service may change at any time, and Woodglut does not provide price protection or refunds in the event of a price reduction or promotional offering. You agree to pay for any Paid Service that you order. Woodglut will charge your credit card or other form of payment for the price listed on the relevant Paid Service offer, along with any additional amounts relating to applicable taxes, bank fees and currency fluctuations. If you purchase any automatically renewing subscriptions, you agree that Woodglut will charge the payment method on file on the first day of each billing period for the relevant subscription, and if the payment method on file becomes invalid due to an expired credit card or other similar reason and we are unable to charge you on the next billing period, Woodglut reserves the right to immediately revoke your access to any Paid Service you have ordered until you update your payment method. If you fail to update your payment method within a reasonable amount of time, Woodglut may cancel your subscription.
Taxes: If Woodglut is required to collect or pay any taxes in connection with your purchase of a Paid Service, such taxes will be charged to you at the time of each purchase transaction. Additionally, if required by law, you are responsible for reporting and paying certain taxes in connection with your purchase and use of a Paid Service. Such taxes may include duties, customs fees, or other taxes (other than income tax), along with any related penalties or interest, as applicable to your purchase or country of purchase.
Refunds: You can cancel your purchase and receive a refund as long as you have not commenced using the relevant Paid Service ordered and you make your request no later than 60 working days after your order is completed. The 60 day period for requesting a refund begins at the beginning of when you are subsequently billed for the Paid Service. Requests for refunds must be directed to our customer support team by clicking “Help” next to the relevant purchase on your Purchases page or by contacting the customer support team here. We reserve the right to approve or deny refund requests after 7 working days at our sole discretion, except where the Paid Service is defective. In the event a refund is issued after 7 days for any subscription Paid Service, you may be issued a partial refund that is pro-rated for the remaining time left on the subscription. If you receive a refund for any reason, Woodglut reserves the right to terminate your access to the relevant Paid Service purchased.
Pre-Orders: Woodglut may offer the ability to pre-order certain items of content available within the Paid Services. When you place a pre-order for an item of content, unless otherwise noted at the time of purchase, your transaction will be completed and your credit card will be charged on the date when the relevant item of content is made available to you. You can cancel your pre-order at any time up to the point at which the relevant item of content becomes available. In some cases, Woodglut may need to cancel a pre-order you have placed, in which case we will notify you.
3. Accessing Paid Services.
Device and Usage Requirements. Certain types of Paid Services may require you to use a device that meets the system and compatibility requirements for such Paid Service, which may change from time to time. For further information on supported devices and technical requirements, visit our Help Center.
Additionally, your use of the Paid Services is subject to the Woodglut Paid Service Usage Rules, which describe how you may access or use the different types of Paid Services on Woodglut (e.g., applicable viewing periods and device limitations).
Geographic Restrictions. The Paid Services, and certain content available within the Paid Services, are currently available in all countries. You agree that you will not present any false, inaccurate or misleading information in an effort to misrepresent yourself as a resident of a supported country, and you will not attempt to circumvent any restrictions on access to or availability of the Paid Services or content available within the Paid Services.
4. License
Your use of the Paid Services must be only for personal, or commercial use. You agree not to use any Paid Service, in whole or in part in connection with any public presentation even if no fee is charged (except where such use would not constitute a copyright infringement). You are receiving a non-exclusive license to access the Paid Service and all rights, title and interest in the Paid Services (including any content offered through the Paid Services) not expressly granted to you in these Terms are reserved by Woodglut and its licensors. If Woodglut reasonably determines that you violated any of the terms and conditions of the Paid Service Terms, your rights under this Section 4 will immediately terminate and Woodglut may terminate your access to the Paid Service and/or your Woodglut account without notice and without refund to you.
5. Restrictions
When you use the Paid Service, you may not (or attempt to):
use the Paid Service in an illegal manner or for an illegal purpose;
share your Woodglut account password with someone else to allow them to access any Paid Service that such person did not order;
copy, sell, rent, or sublicense the Paid Services to any third party;
circumvent, reverse-engineer, modify, disable, or otherwise tamper with any security technology that Woodglut uses to protect the Paid Service or encourage or help anyone else to do so;
access the Paid Service other than by means authorized by Woodglut; or
remove any proprietary notices or labels on Paid Services.
6. Changes
Changes or Discontinuation of Paid Services. Woodglut reserves the right to change the availability of Paid Services. In addition, we reserve the right to modify, suspend, or discontinue any Paid Service with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension, or termination. However, this will not affect your ability to request a refund as described above.
Removal or Unavailability of Content. In certain cases, content available within a Paid Service may become unavailable due to restrictions from our partners who license us such content or other legal or policy reasons. Woodglut will have no liability to you for any such unavailability. In the case of video rentals and purchases, if this happens during your rental period or during the first five years after you purchase content, you may request either a refund of the price paid or a reasonable replacement for such otherwise unavailable rental or purchased content. For all other Paid Services, if you are not able to download a copy of the affected content (if applicable) before it becomes unavailable, then Woodglut may, at its option and solely as an accommodation to you, offer you either (a) a reasonable replacement of the content if possible or (b) a refund of the price of the content. If Woodglut chooses to issue you a refund or replacement, the refund or replacement of your purchase price shall be your sole remedy.
Changes to the Paid Service Terms. We may also change these Paid Service Terms from time to time so we encourage you to periodically review the most up-to-date version at https://www.woodglut.com/terms_paidservice. If the Paid Service Terms change, you will have the opportunity to review the new terms when you next purchase any Paid Service. By completing the purchase, you signify your agreement to the new Paid Service Terms, and further, that they will apply to your use of the Service as a whole (including any Paid Service you have purchased in the past) and all subsequent purchases (until the Paid Service Terms change again). If you refuse to accept the updated Paid Service Terms then you may not buy any additional Paid Services and the latest version of the Paid Service Terms that you accepted will continue to apply to your use of previously purchased Paid Services.
7. Communications
Communications. By using the Paid Services, you consent to receiving communications from us including marketing communications such as newsletters about Woodglut features and content, special offers, promotional announcements, and customer surveys, to your registered email address or via other methods. If you no longer want to receive such communications, simply go to the "Notifications" tab within the "Woodglut Settings" page of our website (https://www.woodglut.com/account) to manage your Woodglut communications. Please review our Privacy Policy (https://www.woodglut.com/policy) for further details.
8. Other Terms
You acknowledge and agree that certain content available in the Paid Services may be considered offensive to some people and that such content may not be labeled as such. Additionally, certain descriptions of Paid Services or content available in the Paid Services are not guaranteed to be accurate. You agree to use the Paid Services at your own risk and, subject to applicable laws, Woodglut will have no liability to you for any content that you find offensive.
The Paid Services are being approved by Google LLC, reachable via mail:
Google LLC
Attn: Woodglut Paid Services
1600 Parkway Beach Avenue, CA 94043 or via email online form
Complaints and/or feedback about your Paid Service experience may be sent to the address above or provided online as described above. You may also contact our customer support team by clicking “Help” next to the relevant purchase on your Purchases page or by contacting the team.
You agree that you are solely responsible for (and that Woodglut has no responsibility to you for) your use of any Paid Service, any breach of your obligations under the Paid Service Terms, and for the consequences (including loss or damage of any kind which Woodglut may suffer) of any such breach.
You acknowledge and agree that you are responsible for paying all fees in a timely manner and for providing us with a valid credit card or other form of payment acceptable to Woodglut. IN ADDITION, YOU ACKNOWLEDGE THAT YOUR ONLINE ACCEPTANCES CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND WOODGLUT AND SIGNIFY YOUR INTENT TO BE BOUND TO SUCH ONLINE ACCEPTANCES.
SUBJECT TO APPLICABLE LAWS, IN NO EVENT WILL WOODGLUT OR ITS AFFILIATES' AGGREGATE LIABILITY FOR ANY AND ALL CAUSES OF ACTION BROUGHT BY YOU OR YOUR AGENTS ARISING FROM OR RELATED TO THE SERVICES EXCEED THE PAYMENTS ACTUALLY RECEIVED AND RETAINED BY WOODGLUT FROM YOU FOR THE PAID SERVICES.
Unless not permitted by applicable law, you acknowledge and agree that that these Paid Service Terms, your transaction for the Paid Service, and your relationship with Woodglut under these Paid Service Terms shall be governed by the laws of the State of California, U.S.A., without respect to its conflict of laws principles, and any claim or dispute that arises in whole or in part from your use of the Woodglut Website and the Paid Services will be decided exclusively by a court of competent jurisdiction located in Santa Clara County, California, U.S.A.
You acknowledge and agree that your transaction for the Paid Service is with Google LLC.
Additional Terms for Woodglut
1. Your Acceptance
By purchasing a subscription to Woodglut , you agree to the Paid Service terms above, as well as these additional terms. Woodglut is a digital streaming-only service offered on full time basis to paying subscribers in the US via authorized Woodglut plans on permitted devices. Woodglut is distinct and separate from all other Woodglut offerings.
2. Authorization
Woodglut only is available on authorized connected devices, portable media players and computers, and other approved Internet-enabled devices. Woodglut cannot be accessed through a set-top box used as a decoder, including CableCard devices. Permitted devices are subject to change. If a device or account cannot be authorized, Woodglut content may be withheld until authorization is successful. Re-authorization may also occur to ensure that the account and credentials are still valid. A new subscriber will need to be authorized, even if the device was already authorized for a previous subscriber. As part of Woodglut , you may be asked to login to your Google account as well as register for accounts on various content provider sites. Please review policies on each site you register for to see if it’s right for you.
If you are having difficulty authorizing your device or have any questions, please contact customer support. All customer care, customer support, technical support and billing activities for Woodglut will be administered by Woodglut.
Woodglut reserves the right to terminate a subscription or take other appropriate action (including suspension of your Woodglut account) for violations of these or any applicable terms or policies, including non-compliance with any security or intellectual property prohibitions. Content partners may also reserve rights and remedies under law and equity against any consumers and any other parties who infringe the content partners’ rights with respect to any content and/or promotional materials.
3. Content
The content in Woodglut is unique, subject to all the content restrictions listed here and may change at any time. Woodglut, subscribers may not allow any person or device to download the content available through Woodglut or allow any person or device to view Woodglut content online or through an unauthorized device. Additionally, Woodglut content may not always be available or may not be available on all devices.
Interactive features may also be limited based on the content, location or device. Woodglut expressly prohibits use of post-market modification devices or any equipment or service that would facilitate or enable unauthorized modification to content. Woodglut will monitor usage and protect content on the service from piracy, unauthorized access, distribution, or use through content protection systems and related software applications designed to withstand subscriber circumvention. Any reported or suspected circumvention may result in termination of your subscription and/or account.
Closed captioning, video description information, and other data will be provided as required by law or regulation. Program signaling, secondary audio, watermarks, and non-essential data may be included in content at the content partner’s discretion. Woodglut will not remove any essential data from the content and will work to ensure that the audio and video quality meets minimum thresholds.
Access to Woodglut or content may be suspended in whole or in part for any reason including legal or regulatory reasons, such as an order or injunction from any court, administrative body, or regulatory authority, or due to material unauthorized access or use of content.
Recording and playback of content within Woodglut is solely for a subscriber's personal, non-commercial use and not for group viewing. Recording must always be future-looking and at the subscriber’s volition. Woodglut prohibits the use of any device, technology, or service allowing users to automatically tune away from, or to skip or delete (other than manual scrubbing), advertising or promotions on a recorded program. Programming and advertising viewership by a subscriber may be measured during playback of a recording in the same manner as for linear distribution of the programs. Recordings may be stored for up to nine (9) months, except in those instances where Google is asked to delete or remove access to a recording or within 24 hours of the termination of the subscriber’s subscription. Recording may not be available on all programs, at the content partner’s discretion. To the extent available, the subscriber-recorded version of a program may be replaced with a start over program, a VOD or another program version.
Woodglut prohibits downloadable (other than caching), sideloadable, transferable, or uploadable copies of content by a subscriber. Other than recording services provided within Woodglut, subscribers are prohibited from any recording, copying, storage, retransmission or redistribution of any linear or VOD program. Recording playback must comply with these usage rules which may change from time to time. Subscribers are not granted any rights or license by use of recording functions, through recording activities, or through any network- or remote-storage of recording. Use of the recording functionality can only be undertaken to the extent permissible under copyright and other applicable laws.
4. Payment
Only paying subscribers or subscribers authorized to receive the content through a promotion (including a trial) will be authorized to access content in Woodglut. Subscribers can cancel at any time by clicking cancel within the app or contacting support.Additional content or additional packages may be available for an additional cost. Woodglut requires an up-to-date and valid payment instrument to maintain continued access to the content. For questions about refunds, billing or pro-rated charges, please see the help center.
5. Prohibitions
The Woodglut logo and other trademarks, graphics, logos, scripts, and sounds are trademarks of Google and/or its content partners. None of the trademarks or content displayed through Woodglut may be used by a subscriber, copied, downloaded, or otherwise exploited. Woodglut will monitor and protect content on the service from piracy, unauthorized access, distribution, or use. Subscribers do not gain any sponsorship, affiliation or association with the content, networks, programs or any content producer through their use of the Woodglut service. Content partners are the exclusive owner of the programming service and content distributed on Woodglut, even when a copy of the content is stored by a subscriber. Subscribers do not obtain any proprietary rights in a programming service or content by using the service.
6. Privacy & Security
In Woodglut, as with all Google products and services, the Google privacy policy controls the use, collection and sharing of data. Woodglut may share aggregated data with its content partners.
Woodglut will use Google’s proprietary location detection services to determine location. The location of your device will be used to (i) determine which content you are permitted to access and (ii) provide access to that content. Woodglut may also use other means such as the location of the device at sign up and the location of the billing address or payment instrument to verify location and content accessibility. Woodglut will be improving technology to determine a subscriber’s location, and streams accessed from within the home may have different concurrent stream limitations. Woodglut reserves the right to monitor and report to content partners on usage patterns including inactivity, in accordance with the Google Privacy Policy.
Because Woodglut may be accessible from various permitted devices (i.e., mobile, desktop) or various third party sites (i.e. content partners’ sites), the personal information collected may differ depending on the access point. Be sure to check the privacy policy of each underlying site where you access Woodglut to understand the data being collected and shared. Additionally a subscriber's account may be linked to other accounts owned by subscriber to facilitate a personalized experience on an applicable access point. If a subscriber watches content on a different access point than Woodglut, the subscriber may be placed within that interface until such time as the subscriber switches back to Woodglut.
Woodglut may actively recommend content, market and promote the Woodglut service and related services to users through algorithmically driven, personalized recommendations tools to deliver optimized personalized results. Woodglut may also collect results and metrics related to the personalized content delivery and/or the marketing campaign(s) for distribution to our partners, within the scope of the Google privacy policy. Woodglut will not change or otherwise interfere, or authorize, facilitate or enable the change of or other interference with the subscriber's channel selection or equipment that is tuned for viewing or recording, unless specifically authorized by the subscriber. Woodglut may supply security and content protection updates, including security patches, from time to time; such security enhancements must be promptly downloaded, installed, or otherwise implemented by the subscriber upon notification of their availability.
7. Measurement
Our content licensors, as well as our advertisers, seek to measure the performance of their creative material across many platforms, including Woodglut. Woodglut may feature Nielsen proprietary measurement software, which will enable subscribers to contribute to market research, such as Nielsen Ratings. Accordingly, Woodglut may permit the use of third-party measurement software that enables third parties (such as Nielsen) to include subscriber viewing on Woodglut in calculating measurement statistics such as Ratings. To learn more about the information that Nielsen software may collect, please see the Nielsen Digital Measurement Privacy Policy at http://www.nielsen.com/digitalprivacy. That policy includes information about subscriber choices with regard to Nielsen measurement software on Woodglut. For choices with regard to Nielsen measurement software on the Woodglut mobile application, please visit "About Nielsen Measurement" in the mobile application’s settings.
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Leichtman Research Group, published October 31, 2024.
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